Date of Posting: June 30, 2022
Title: Communications Coordinator (Transit)
Posting #: 2022-1726
Position #: R01736
Department/Division: Transportation & Environmental Services/Transit Services
Hours of Work: 35 hours per week; Monday to Friday 8:30AM to 4:30PM
Union: C.U.P.E. Local 1883
Salary/Wage: $32.35 – $36.77 per hour
Location: GRT Transit Centre, 250 Strasburg Rd., Kitchener
Description of Duties:
Coordinates and performs marketing and communications functions for the Division, including developing print, website, and social media content materials, maintaining social media/online channels, and participating in outreach activities/events to promote programs and initiatives.
Knowledge, Skills & Abilities Required:
• Knowledge of copy writing, online and email marketing, digital media, current social media platforms, promotional concepts, public speaking, and content creation, acquired through a 3-year university degree/diploma in a related field (e.g., Marketing, Communications, Journalism), plus 2 years of related experience (or an equivalent combination of education and experience).
• Knowledge of and ability to comply with policies, procedures, related legislation (e.g., Accessibility for Ontarians with Disabilities Act, privacy, anti-spam legislation), and Canadian Press Standards.
• Knowledge of divisional services.
• Demonstrated ability to write effectively in plain language and a range of voices and creative styles for varied audiences and delivery methods (e.g., print, web, video).
• Ability to leverage social media to drive customer engagement and audience development, and enhance social networking.
• Ability to create visual content as part of informational/operational communications (e.g., video, photography). Ability to edit and rework content into formats appropriate for digital communications platforms.
• Analytical, research, and organizational skills to interpret and apply policies, procedures, and standards; evaluate campaign performance; and work independently and as a team member to complete projects and balance competing demands.
• Human relations and communications skills to promote programs and present a positive, consistent image and identity of the Division via in-person and online channels; respond to questions from the public; build and maintain customer and stakeholder relationships; and participate as an effective team member.
• Ability to read, summarize, and explain media, newsletters, journals, and reports; and understand and interpret social media and web-specific terminology. Ability to write, edit, and proof materials, including written instructions as part of training guides/manuals for divisional programs.
• Computer skills using software such as Microsoft Office, desktop publishing programs, and web-based technologies to update and maintain website and social media accounts (e.g., iCreate, Association Suite, Joomla). Technical skills/understanding to troubleshoot technical issues and perform basic coding.
• Ability to keep current on best practices and technologies/platforms in communications.
• Ability to adjust working hours for presentations, special events, and may be requested to work weekend hours for same.
• Ability to travel within and occasionally outside Waterloo Region.
• Ability to support and demonstrate the Region’s values.
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3